Technical Account Manager
Core
Post-sale technical expert for live US and EMEA clients, diagnosing tracking/data issues, auditing performance, and scoping technical asks.
Role type
Senior IC Technical Account Manager
Builds
Technical solutions, data integrity, and client trust for Wunderkind's existing business
Domain
SaaS / Martech (Web tracking, attribution, consent management)
Required skills
Web tracking debugging (browser dev tools, data layers, GTM, Adobe Launch, Shopify), ESP integration (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru), SFTP/cloud buckets/REST APIs/JSON, GA4 attribution analysis, client-facing technical writing, multi-account management
Preferred skills
Mobile SDK (iOS/Android), Privacy/CMP (OneTrust, GDPR, CCPA), SQL/Python/JavaScript, AI-assisted tooling
Technologies
Wunderkind WebSDK, GA4, OneTrust, SFTP, REST APIs, JSON, Python, JavaScript
Responsibilities
Investigate live issues (conversion integrity, revenue drops, tracking gaps) and drive to root cause; Debug Wunderkind WebSDK within data layers, GTM, Adobe Launch, and Shopify; Reconcile GA4 and Wunderkind attribution; Run end-to-end performance audits; Set up and validate data transfers (SFTP, cloud buckets, APIs); Advise clients on consent and CMP setup; Scope technical asks for Professional Services Engineering; Route issues (client fix vs engineering fix vs product request); Share feature requests and bugs with Product; Build playbooks, documentation, and AI-assisted tools
Seniority
Senior, hands-on IC