Customer Support Engineer
Remote
Core
Serve as the initial point of contact for customers and researchers regarding the Bugcrowd Security Knowledge Platform, resolving technical questions and documenting solutions.
Role type
Junior Customer Support Engineer
Builds
Support operations for the Bugcrowd Security Knowledge Platform
Domain
Cybersecurity / SaaS
Deliverable
dashboards & analysis
Required skills
Technical support, command-line tools (Bash, SSH, grep), integrations (Jira, SAML, APIs, SSO/2FA), written communication, problem-solving
Preferred skills
Cybersecurity concepts, vulnerability types, ethical hacking
Responsibilities
Resolve standard L0–L2 technical questions via tickets, email, and video; document repeatable solutions in the Knowledge Base; assist in refining internal operational workflows
Seniority
Junior, entry-level (0–2 years experience)
