[HELLOCONNECT] Customer Care Specialist - Non Voice
Core
Manage customer inquiries and support for an e-commerce meal and food retail business across email, live chat, and social media.
Role type
Customer Care Specialist (Non-Voice)
Builds
Digital customer support workflows and order fulfillment support for a food retail client.
Domain
E-commerce / Food Retail
Deliverable
product features
Required skills
Omni-channel support, CRM systems, written English communication, problem-solving, order processing, social media monitoring, report generation, system issue escalation, stakeholder collaboration.
Preferred skills
E-commerce, food retail, health, wellness, or customer experience industry experience.
Responsibilities
Manage customer inquiries via email, live chat, and social media; process orders, returns, and administrative tasks; resolve customer issues; generate reports and documentation; escalate system issues; collaborate with Operations and Retail teams.
Seniority
Individual Contributor