Fulfillment Operations Specialist, German Speaking
Core
Remote operations representative improving conversion rates and reducing cancellations across 6 European markets (UK, Germany, France, Spain, Portugal, Italy) by managing fulfillment funnels and supporting taskers.
Role type
Senior IC operations representative (customer support & tasker management)
Builds
Fulfillment operations for Taskrabbit marketplace in Europe
Domain
Marketplace / Gig economy / Home services
Required skills
English (B2+), German (B2+), customer service, outbound calling, live chat support, SOP execution, KPI management, problem-solving, adaptability
Preferred skills
Sales experience (cold calling), tech-curious, resilience
Technologies
Online tools and systems for fulfillment and customer interaction
Responsibilities
Execute SOPs for assigned operational programs, resolve user issues via live channels, conduct outbound calls to taskers, monitor and improve fulfillment rates, provide feedback to team leaders on process improvements.
Seniority
Junior to Mid-level, hands-on IC