Customer Success Manager (Key Accounts ) - Nordics
Core
Proactively drive new product attachment and effective strong relationships across the existing customer base through on-boarding, up-selling, and cross-selling while advocating for the customer internally.
Role type
Senior Customer Success Manager (Key Accounts)
Builds
Customer trust, mutual trust, and growth opportunities within existing accounts
Domain
SaaS observability and security platform
Required skills
Relationship management, full sales cycle execution, contract negotiation, usage trend monitoring, cross-functional collaboration, internal advocacy, up-selling and cross-selling
Preferred skills
MEDDIC sales methodology, Command of the Message training
Technologies
Datadog platform
Responsibilities
Partner with sales team for smooth onboarding, build relationships to create mutual trust, carry out full sales cycle for growth opportunities, act as advisor to ensure effective solution leverage, monitor usage trends to identify renewal risks, collaborate cross-functionally with Support, Product, Finance, and Legal
Seniority
Senior, 5-7 years experience