Key Account Manager - Belgium
Core
Manage a portfolio of VIP customers through direct communication, personalized engagement, and hosting exclusive events to drive loyalty and revenue growth.
Role type
Key Account Manager (VIP)
Builds
VIP customer relationships and lifetime value
Domain
iGaming / Online Gambling
Deliverable
client delivery
Required skills
VIP account management, customer retention, event hosting, KPI analysis, cross-functional collaboration
Preferred skills
iGaming ecosystem knowledge, luxury hospitality experience, sports passion
Technologies
CRM systems, messaging apps
Responsibilities
Manage VIP customer portfolio with personalized contact; Monitor and analyze customer KPIs to develop retention action plans; Host VIP clients at exclusive events (sports games, dinners); Provide real-time support during weekends and evenings; Collect client feedback for service optimization; Report on VIP activity and risk exposure to central functions