Customer Success Manager, Defence & Intelligence
Core
Manage and expand relationships with strategic military and governmental agencies in Asia, acting as the main point of contact for the contract lifecycle to ensure customer value, retention, and satisfaction.
Role type
Senior Customer Success Manager (Defense & Intelligence)
Builds
Long-term partnerships with defense and intelligence agencies
Domain
Defense & Intelligence / Geospatial Data
Deliverable
client delivery
Required skills
Government procurement navigation, Interagency relationship building, Mission requirement analysis, Success planning & KPI definition, Technical translation (geospatial), Negotiation & presentation
Preferred skills
Active armed forces reserve/veteran status, Account Management experience, Government agency understanding, GIS/Remote sensing platform experience (ArcGIS, QGIS, Google Earth Engine)
Technologies
ArcGIS, QGIS, Google Earth Engine, Planet Cloud Platform
Responsibilities
Act as lead point of contact for high-stakes military and governmental agencies; Guide customers in integrating Planet data into existing geospatial workflows; Identify key stakeholders across various ministries to drive adoption; Own the renewal process and identify growth opportunities; Collaborate with Product, Sales, and Engineering to influence roadmap based on regional requirements; Develop and execute Success Plans with clear KPIs.
Seniority
Mid-Senior, hands-on IC
