Account Manager (Tokyo)
Core
Strategic account manager for hotel partners, serving as the main point of contact for commercial matters and driving partner growth on Agoda's platform.
Role type
Senior Account Manager (Partner Services)
Builds
Long-term strategic relationships with accommodation partners to optimize their performance on Agoda's commercial platform.
Domain
Online Travel / Hospitality
Required skills
Account management, sales, business development, partner management, analytical skills, communication, stakeholder management, relationship-building, multi-account management, problem-solving, negotiation, business tools proficiency (Excel, CRM, presentation software), Japanese (native/fluent), English (business-level)
Preferred skills
Online travel, hospitality, e-commerce, or technology industry experience, hotel distribution and revenue management knowledge, matrix organization experience
Technologies
Excel, CRM systems, presentation software
Responsibilities
Manage a portfolio of hotel partners and serve as the main point of contact for day-to-day commercial matters; Build and maintain strong partner relationships through regular communication, business reviews, and performance discussions; Monitor and analyze key business metrics including production, availability, rate competitiveness, pricing, cancellation trends, and Direct Share performance; Identify performance gaps and recommend practical actions to improve visibility, conversion, and revenue results; Support partners in adopting Agoda's programs, promotions, pricing tools, and inventory optimization opportunities; Work with cross-functional teams to resolve partner issues, support escalations, and ensure timely follow-up; Prepare account updates, business reviews, and performance summaries for both internal and external stakeholders; Maintain accurate account records, activity tracking, and follow-up actions in relevant internal systems; Stay informed on market trends, competitor activity, and internal product or program updates that may impact partner performance; Contribute to team targets and business priorities by supporting partner growth and improving portfolio results