Market Performance Manager
Core
Lead a team of Market Performance Specialists to optimize distribution and revenue strategy for hotel customers, maximizing bookings and profitable revenue through intelligent use of the platform, channel mix, and pricing strategies.
Role type
Senior IC Market Performance Team Manager (Revenue & Distribution Optimization)
Builds
Scalable optimization programs and a center of excellence for market performance
Domain
Travel Technology / Hotel Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team development, pipeline management, performance reporting, distribution optimization, cross-functional collaboration, program design, performance management, stakeholder management, continuous improvement, analytical skills, hotel revenue management concepts, contract negotiation, Salesforce proficiency, data analysis (Tableau, Google Sheets)
Preferred skills
Hotel industry experience, OTA background, additional languages (Spanish, German, French, Italian, Thai, Vietnamese, Bahasa, Portuguese, Mandarin)
Responsibilities
Develop and implement market management strategies to drive customer ROI; Lead, mentor, and develop Market Performance Team Leads and Specialists; Manage the optimization and revenue pipeline including forecasting and prioritization; Build and maintain performance reporting on revenue impact and team productivity; Design and oversee distribution mix strategies (OTAs, direct, GDS); Partner with Product, Engineering, Marketing, and Sales to inform product development; Create scalable optimization programs to improve customer outcomes; Coach team members to improve conversion, quality, and impact; Represent the function in executive forums; Identify opportunities to enhance optimization processes and tools.
Seniority
Senior, hands-on IC with team leadership