Customer Success Manager, Retail & Consumer Goods
Core
Strategic Customer Success Manager for Retail & Consumer Goods vertical, driving revenue expansion and retention for mid-market customers on a Connected TV advertising platform.
Role type
Senior IC Customer Success Manager (Vertical Sales)
Builds
Connected TV advertising platform for retail and consumer goods brands
Domain
AdTech / Connected TV / Retail Media
Required skills
Strategic account planning, revenue growth, customer retention, stakeholder management, cross-functional collaboration, data analysis, CRM proficiency, executive presentation
Preferred skills
E-commerce experience, digital advertising, CTV, AdTech, MarTech, performance marketing
Technologies
Salesforce, Intercom
Responsibilities
Manage strategic portfolio of mid-market customers, drive retention and revenue expansion, lead new customer onboarding, monitor account health, partner with sales team for growth, present to executives
Seniority
Mid-Senior, hands-on IC