Renewals Specialist
Core
Manage end-to-end renewal processes for assigned customer accounts to drive retention and secure timely renewals.
Role type
Senior IC Renewals Specialist
Builds
Customer retention and revenue continuity for MongoDB's data platform
Domain
SaaS / Database / Cloud Infrastructure
Required skills
Deal formulation and negotiation, Contract preparation, Customer relationship management, Data analysis and forecasting, Cross-functional collaboration, Target achievement
Preferred skills
Prior exposure to database, cloud, and infrastructure technology
Responsibilities
Proactively manage end-to-end renewal process for assigned customer accounts, Prepare renewal quotes and contracts, Engage with customers 120 days in advance to secure timely renewals, Utilize data and reporting tools to track renewal performance and identify at-risk accounts, Work closely with sales and customer success teams to ensure coordinated approach
Seniority
Mid-level, hands-on IC