Technical Account Manager 2 - San Francisco
Core
Provide hands-on technical services, support, and guidance to Datadog's largest customers to ensure product adoption and business value.
Role type
Senior Technical Account Manager (Cloud/IT Operations)
Builds
Customer success, product adoption, and strategic IT Operations recommendations
Domain
Cloud Infrastructure & Observability
Deliverable
client delivery
Required skills
IT Operations expertise, Cloud platforms (AWS/Azure/GCP), Scripting (Python/JS/Ruby/Go), CI/CD tools, Containerization (Docker/Kubernetes)
Preferred skills
Experience with Datadog or similar cloud monitoring tools, AI tool fluency
Technologies
AWS, Azure, GCP, Python, Javascript, Ruby, Perl, Go, Jenkins, Gitlab, Docker, Kubernetes, Rancher
Responsibilities
Advise on technical support and product adoption across pre-sales, post-sales, and renewal cycles; Analyze customer IT Operations environments to maximize value; Act as customer advocate by suggesting process changes and feature adoption; Participate in Monthly and Quarterly Business Reviews; Collaborate with product and engineering teams to identify new features.
Seniority
Senior, hands-on IC
