CX Technical Enablement Partner
Core
Design, build, and deliver high-impact technical training programs for Asana's Support and Professional Services teams to close capability gaps and drive product adoption.
Role type
Senior IC technical enablement partner (instructional design & curriculum development)
Builds
Technical curricula, eLearning modules, live training sessions, and certification programs for Customer Success Managers
Domain
B2B SaaS (collaboration tools) + Customer Experience
Required skills
Technical enablement, instructional design, curriculum development, needs assessment, roadmap management, API/integration knowledge, certification program management, SaaS platform administration
Preferred skills
AI tools proficiency, cross-functional leadership partnership, digital enablement tools
Technologies
Asana platform, APIs, integrations, eLearning platforms
Responsibilities
Conduct recurring needs assessments to translate business goals into enablement roadmaps; Design and build technical curricula including product architecture and troubleshooting frameworks; Develop engaging digital content and live training sessions; Build and scale technical certification programs; Author and curate technical documentation for a centralized knowledge base
Seniority
Senior, hands-on IC
