IT Support Engineer L3
Core
First point of contact for internal customers, resolving hardware, software, and identity issues to keep employees productive.
Role type
Senior IT Support Engineer (L3)
Builds
Productivity for internal users across Windows/macOS and Microsoft 365
Domain
Enterprise IT Operations
Required skills
Windows 11 troubleshooting, macOS troubleshooting, Active Directory administration, Microsoft Entra ID management, Microsoft 365 support, SSO troubleshooting, ticketing system management, English communication
Preferred skills
PowerShell scripting, Microsoft certifications, knowledge base creation, AI tool integration
Technologies
Windows 11, macOS, Microsoft 365, Active Directory, Microsoft Entra ID, Teams, Exchange Online, SharePoint, OneDrive, Microsoft Copilot
Responsibilities
Resolve escalated hardware, software, and account tickets; Triage and route new cases; Troubleshoot OS and networking issues; Manage user lifecycle and access controls; Deploy and image laptops; Analyze ticket trends and implement process improvements; Write knowledge base articles; Experiment with AI tools for support workflows
Seniority
Senior, hands-on IC