Compliance Operations Specialist
Core
Review account activity and messaging behavior to identify violations of telecom policies and regulatory requirements, then communicate findings and enforce restrictions to customers.
Role type
Compliance Operations Specialist (Customer-facing)
Builds
Platform safety and regulatory adherence for global messaging and voice traffic
Domain
Telecommunications / Compliance
Deliverable
client delivery
Required skills
Investigative analysis, written communication, policy interpretation, data analysis, customer communication, risk assessment, time management, organizational skills, decision-making under pressure
Preferred skills
Fraud detection, queue-based ticket triage, telecom industry experience, spreadsheet proficiency
Technologies
Zendesk, internal monitoring tools
Responsibilities
Investigate potential violations of messaging and voice policies; Stop non-compliant activity using internal tools; Communicate policy violations and guidance to customers via email; Analyze trends to prevent future abuse; Examine call and messaging records to support enforcement decisions
Seniority
Individual Contributor, entry to mid-level (1-2 years experience preferred)