Director, Partner Experience
Core
Own the strategy, processes, and execution to increase partner self-sufficiency, remove friction from partner touchpoints, and reduce cost-to-serve for a B2B technology company.
Role type
Director, Partner Experience (Business Leadership)
Builds
Partner-facing platforms, partner portals, and digital transformation initiatives
Domain
B2B Technology, Channel Sales, Partner Operations
Deliverable
product features
Required skills
Partner ecosystem strategy, end-to-end process ownership, change management, data governance, stakeholder influence, business case development, roadmap planning
Preferred skills
MBA, experience with Salesforce PRM/CPQ, leading advisory councils
Technologies
Salesforce PRM, partner portals, CPQ
Responsibilities
Define multi-year vision and roadmap for partner autonomy; own end-to-end partner processes from onboarding to ordering; establish partner data definitions, quality standards, and governance; drive organizational change and new ways of working; serve as executive voice to partners and lead partner advisory councils; align stakeholders on shared roadmap and drive decisions.
Seniority
Director, strategic leadership
