Associate Manager, Customer Success
Core
Lead the North American SMB Customer Success team, driving product adoption, retention, and ROI for clients while mentoring managers.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer success platform features and adoption strategies for SMB restaurant clients
Domain
SaaS / Restaurant Technology
Required skills
People management, quantitative analysis, churn risk identification, Salesforce, Looker, Gainsight, strategic planning
Preferred skills
Experience in high-growth SaaS environments, deep product knowledge
Responsibilities
Mentor and grow a team of Customer Success Managers, develop best practices and retention strategies, partner with Onboarding and Sales, track account performance via data tools, identify churn risk and implement proactive solutions
Seniority
Senior, hands-on IC with people management