Technical Account Engineer I
Core
Technical Account Engineer providing hands-on technical support and driving platform adoption for a portfolio of named enterprise customers.
Role type
Senior IC Technical Account Engineer
Builds
Customer success plans, technical use cases, and adoption strategies for observability and security platforms
Domain
SaaS / Observability / Security / Cloud Infrastructure
Required skills
Technical account management, enterprise infrastructure operations, cloud platform expertise, SQL/query analysis, stakeholder management, solution design, cross-functional collaboration, risk assessment
Preferred skills
Observability/SIEM platform experience, DevSecOps background, Kubernetes/OTel/Prometheus knowledge, AI tool proficiency, hyperscaler certifications
Technologies
AWS, Azure, GCP, Splunk, Datadog, Elastic, Dynatrace, CrowdStrike, QRadar, Exabeam, Kubernetes, Helm, OTel, Prometheus
Responsibilities
Guide customers through complex technical use cases and deployment problems, design tailored success plans, monitor account health and adoption risks, lead business reviews and health checks, collaborate with Sales on renewals and expansion, feed customer insights back to Product and Engineering
Seniority
Mid-Senior, hands-on IC
