Manager, Customer Education & Certification
Core
Lead the transformation of Corelight's customer education program, developing technical certification pathways, and driving adoption of security training to help customers realize value from network detection technology.
Role type
Manager, Customer Education & Certification (Player-Coach)
Builds
Scalable customer education programs, tiered certification pathways, and technical learning experiences for security professionals.
Domain
Cybersecurity / Network Detection & Response
Required skills
Strategic program ownership, team leadership and coaching, instructional design, technical curriculum development, certification program design, LMS and digital credentialing platform proficiency, cross-functional partnership, commercial acumen, cybersecurity domain knowledge.
Preferred skills
Experience in cybersecurity, networking, cloud infrastructure, or SOC workflows.
Technologies
Learning management systems, digital credentialing platforms, AI and automation tools for education.
Responsibilities
Lead the transformation of the customer education program and build a scalable strategy; Manage, coach, and develop the customer education team; Design and launch technical certification programs with competency frameworks; Develop and deliver engaging technical education including self-paced courses and instructor-led training; Modernize learning through AI and automation; Drive cross-functional adoption with Customer Success, Marketing, Sales, and Product; Expand commercial impact and revenue from training services; Measure and improve program effectiveness via metrics.
Seniority
Manager, hands-on leadership