Instructional Design Lead
Core
Lead and manage a team of Instructional Designers to create, refine, and maintain high-quality learning content (E-Learning, Slide Packs, Facilitator Guides) for staff training across Customer Service, Retention, Product, and Technical domains.
Role type
Senior Instructional Design Lead (Team Management & Content Strategy)
Builds
Global training programs, E-Learning materials, and training catalogs for a multi-market BPO environment.
Domain
Business Process Outsourcing (BPO) / Corporate Training
Required skills
Team management, LMS administration, Instructional Design methodologies (ADDIE, Kirkpatrick), Needs analysis, Training evaluation, Cross-functional collaboration
Preferred skills
Graphic design skills, Experience with remote and classroom-based training innovation
Technologies
LMS, 360 Learning platform
Responsibilities
Manage Instructional Designers (one-on-ones, payroll, PDPs), Create and maintain E-Learning materials and training catalogs, Conduct needs analysis and training evaluations, Lead Train-the-Trainer sessions, Align with stakeholders for global rollouts, Report on project progress and agent performance.
Seniority
Senior, hands-on IC with team management