National Service Operations Manager
Core
Lead Install, Repair & Fix Service Operations across Australia, managing a team of Service Team Leaders to ensure operational excellence and customer satisfaction for dental professionals.
Role type
National Service Operations Manager (Field Service)
Builds
National field service operation for dental equipment installation, repair, and maintenance
Domain
Healthcare / Dental Supply / Field Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership and coaching, Field-based technical service leadership, Project management, Customer relationship management, Analytical and problem-solving, Advanced systems capability (ERP, CRM, BI), Strategic planning, Workforce planning
Preferred skills
Change management, Stakeholder engagement, Data-driven decision making, Commercial acumen
Technologies
ERP, CRM, BI tools, Reporting platforms
Responsibilities
Lead and develop a high-performing service organization, Coach and mentor frontline leaders, Drive operational efficiency and continuous improvement, Enhance customer satisfaction through data-driven decisions, Implement strategic projects and service management processes, Build workforce planning and training programs
Seniority
Senior, hands-on IC