Customer Success Manager II - Small College
Core
Customer Success Manager focused on renewals and account management for NCAA Division II and III schools.
Role type
Customer Success Manager (Sales-aligned)
Builds
Hudl video analysis and data capture platform for coaches and athletes
Domain
Sports technology / Higher education athletics
Deliverable
client delivery
Required skills
client relationship management, product demonstration, account management, upselling, Salesforce, Salesloft, stakeholder communication
Preferred skills
experience in high school/collegiate/professional sports industry, coaching or athletics background, cross-functional collaboration
Responsibilities
Develop strong customer relationships and maximize satisfaction, conduct product demonstrations and education, run business reviews to identify upsell opportunities, manage quarterly and yearly renewal targets, collaborate with Account Executives and internal stakeholders
Seniority
Mid-level, individual contributor
