Implementation Manager, Customer Success
Core
Own the end-to-end implementation journey for retail clients, guiding them from planning to go-live while driving product adoption and scaling processes.
Role type
Senior Implementation Manager (Customer Success)
Builds
Scalable onboarding workflows, product integrations, and client success programs for retail partners.
Domain
Retail technology / Customer Success / SaaS
Deliverable
client delivery
Required skills
Program management, stakeholder management, process optimization, data analysis, technical product knowledge, team leadership, vendor management, change management, strategic planning, cross-functional collaboration
Preferred skills
AI tool utilization, Salesforce/ClickUp proficiency, advanced analytics, mentoring
Technologies
Salesforce, ClickUp, AI-driven tools
Responsibilities
Lead implementation processes from kickoff to go-live; design and optimize implementation processes for efficiency; monitor progress and escalate risks; lead and direct Implementation Specialists; serve as escalation point for complex issues; advocate for product improvements based on client feedback; develop training programs and onboarding materials; synthesize data into actionable insights; manage resource allocation and project timelines.
Seniority
Senior, hands-on IC with team leadership