Community Crisis Investigator
Core
Assess and manage severe safety incidents on the Airbnb platform, coordinating cross-functional responses to mitigate damage and inform leadership.
Role type
Senior IC crisis investigator (trust and safety)
Builds
Incident response workflows and systemic safety improvements for the Airbnb community
Domain
Trust and safety / Crisis management
Required skills
Crisis case assessment, cross-functional stakeholder management, incident timeline management, policy/process gap analysis, case documentation, peer review
Preferred skills
Experience with crisis lines, victim advocacy, or emergency response
Technologies
Case management tools
Responsibilities
Assess incoming incidents and recommend crisis thresholds, drive case management actions within incident timelines, draft communications for senior stakeholders, flag policy or process failures, review peer assessments, maintain accurate case documentation and trackers
Seniority
Senior, hands-on IC
