Device Safety & Risk Operations Specialist, User Safety & Risk Operations
Core
Building the end-to-end safety and risk operating model for new consumer hardware, defining incident taxonomies, workflows, and launch plans to protect users from abuse and misuse.
Role type
Senior individual-contributor device safety and risk operations specialist
Builds
Safety operating models, incident response playbooks, case management workflows, and launch readiness plans for consumer hardware
Domain
Consumer hardware safety, risk management, and operational program building
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Device safety program building, risk management, operational workflow design, incident investigation, regulatory compliance, privacy-sensitive case handling, cross-functional stakeholder management, data-driven decision making, automation strategy, launch planning
Preferred skills
Consumer hardware operations, product-safety investigations, recall management, privacy-sensitive data handling, vendor training programs, reverse logistics, fraud detection
Technologies
Case management systems, telemetry data, audit logs, automation tools
Responsibilities
Define incident taxonomies, severity levels, and escalation criteria; Develop operational playbooks for high-risk events; Design workflows for regulated and privacy-sensitive cases; Translate safety needs into tooling and automation requirements; Establish ownership boundaries across Product, Engineering, Legal, and Privacy; Build launch-readiness plans and post-launch monitoring; Use operational data to identify patterns and improve upstream systems; Determine where AI can improve triage and response
Seniority
Senior, hands-on IC