Senior Director of Enablement
Core
Senior leader driving product activation, adoption, and self-service for Toast's restaurant and local business customers while ensuring time-to-proficiency and role mastery for internal Customer Success and Support teams.
Role type
Senior Director of Enablement (Strategy & Operations)
Builds
AI-ready knowledge content, self-service experiences, and internal training programs for Customer Success and Support teams.
Domain
SaaS / Hospitality Technology / Customer Success
Required skills
Learning strategy, instructional design, knowledge management at scale, AI strategy, data-driven decision making, change management, executive communication, cross-functional leadership
Preferred skills
Generative AI tools fluency, product launch enablement, enterprise education initiatives
Technologies
Generative AI tools, e-learning platforms, instructor-led training systems, video training tools, in-product training modules
Responsibilities
Own the Enablement vision, strategy, and operating model across Learning Design, Knowledge Content Management, Customer Training, and Internal Enablement functions. Lead Enablement's transformation for the AI era by redefining workflows and building team AI fluency. Run a data-driven intake and prioritization process for enablement requests. Co-own Toast's AI self-service strategy with Product and Customer Care. Drive product activation and adoption by optimizing customer learning paths. Enable product launch readiness and enterprise-wide education initiatives. Shorten time to proficiency for new hires and advance role mastery for tenured employees.
Seniority
Senior Director, strategic leadership with hands-on operational oversight
