Manager, Commercial Outcome Architects (Customer Success)
Core
Lead a team of Outcomes Architects to drive product adoption, retention, and expansion revenue for large enterprise customers in the AI workspace domain.
Role type
Manager, Customer Success (Commercial Outcomes Architect)
Builds
Customer workflows, AI agent implementations, and retention strategies for enterprise clients.
Domain
SaaS / Enterprise Software / AI
Deliverable
production ML models
Required skills
People management (5+ years), Enterprise account management, Technical stakeholder engagement, AI adoption strategy, Executive communication, Data-driven decision making, Cross-functional collaboration
Preferred skills
Notion product knowledge, CS playbook creation, Gainsight experience, Large-scale hiring
Technologies
Notion, Gainsight
Responsibilities
Increase team performance on adoption and retention, recruit and mentor high-performing teams, build KPI/OKR systems, partner with engineering on customer onboarding, drive AI workflow adoption, lead high-stakes customer engagements
Seniority
Manager, hands-on leadership
