IT Support Specialist
Core
Provide day-to-day technical support to users in the office and remotely, managing hardware, software, and workspace tools.
Role type
IT Support Specialist
Builds
Internal IT infrastructure and user workspaces
Domain
Enterprise IT / SaaS
Required skills
macOS support, Windows support, hardware setup, ticketing systems, user training, Active Directory, networking concepts, Zoom Rooms, Neat.io, security posture maintenance
Preferred skills
SaaS environment experience, collaboration hardware/software familiarity, security compliance knowledge
Technologies
macOS, Windows, Zoom Rooms, Neat.io, Google Workspace, Slack, NinjaOne, Okta, Salesforce, Active Directory
Responsibilities
Provide technical support for laptops, Zoom room setups, and workspace management tools; Install, upgrade, and configure systems; Prepare hardware setups for new employees; Conduct user training sessions; Support executive leadership with technology issues; Maintain enterprise security posture; Participate in on-call duties for worldwide support coverage.
Seniority
Mid-level, hands-on IC
