Cloud Support Engineer (London UK office)

Office Based - London, UKFull-time2026-10-23 → 2026-11-10

On-site

Core

Deliver technical support to employees and customers, facilitate AV support for office conferences, and act as a trusted peer translating open-source challenges into clear solutions.

Role type

Support Engineer (Linux & Cloud)

Builds

Customer support cases, knowledge base articles, and operational reliability for global partners.

Domain

Open Source / Linux / Cloud Infrastructure

Deliverable

client delivery

Required skills

Linux system support, Cloud platforms (KVM, OpenStack), Containers (Docker, Kubernetes), System Networking, Troubleshooting, Basic programming logic

Preferred skills

Open source development affinity, Empathy, Communication excellence

Technologies

Ubuntu, KVM, OpenStack, Docker, LXD, LXC, Kubernetes

Responsibilities

Partner with customers via remote sessions and live conversations to resolve technical roadblocks; Collaborate with internal engineering teams to bridge code fixes and customer satisfaction; Manage support cases with ownership and integrity; Author and maintain knowledge base articles; Participate in weekend working rotation for continuity.

Seniority

Entry-level / Career starter

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work s