Senior Customer Support Engineer - Managed Inference
Core
Provide technical support for Crusoe Cloud's GPU compute infrastructure, enabling customers to run AI/ML, physics simulations, and computational biology workloads.
Role type
Senior Customer Support Engineer (Infrastructure)
Builds
Customer success and operational stability for high-performance GPU compute clusters
Domain
Cloud Infrastructure / AI Compute
Deliverable
production ML models
Required skills
Linux CLI, Git, Kubernetes, Slurm, Terraform, Grafana, VM troubleshooting, hardware failure diagnosis, alert triage, root cause analysis, documentation
Preferred skills
Public cloud platforms (AWS, Azure, GCP), automation scripting, complex problem solving
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP
Responsibilities
Provide technical support via Zendesk meeting SLAs and maintaining 95%+ CSAT; Participate in 24/7 on-call rotation for critical issues; Diagnose and resolve VM, hardware, and scaling issues using CLI; Manage alert triage and node delivery testing; Collaborate with SRE, Networking, and Storage teams for RCA; Develop onboarding materials, knowledge base, and SOPs
Seniority
Senior, hands-on IC
