Customer Success Director - Healthcare (C1 - B2B)

NYHQFull-time$225k–$275k2026-10-13 → 2026-11-11

On-site

Core

Own and execute customer success strategy for healthcare partners, driving adoption, retention, and expansion of CLEAR's secure identity platform.

Role type

Senior Director, Customer Success (B2B Healthcare)

Builds

Secure identity solutions for healthcare organizations (health systems, payers, digital health)

Domain

Healthcare / Identity & Access Management

Required skills

Customer success strategy, executive relationship management, healthcare ecosystem knowledge, cross-functional leadership, lifecycle management, strategic planning

Preferred skills

Consulting background, complex implementation leadership, high-growth environment experience

Technologies

CLEAR secure identity platform

Responsibilities

Drive adoption and retention across healthcare partner ecosystem, establish executive-level relationships, lead end-to-end lifecycle management from design to optimization, partner cross-functionally with Business Development and Product, measure success via renewals and revenue growth

Seniority

Director, strategic leadership with hands-on execution

About CLEAR

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.