Staff Software Engineer, Care Experience
Core
Building the systems and tools for Toast's care agents to support restaurants via phone, chat, and support cases, focusing on migrating to a new omnichannel contact center platform.
Role type
Staff Software Engineer Tech Lead
Builds
Agent-facing features, contact center platform, and backend integrations for support teams
Domain
SaaS / Contact Center / Hospitality Technology
Required skills
Java, Kotlin, AWS-native integrations, Lambda, EventBridge, Kinesis, system architecture, technical leadership, third-party platform integration, reliability engineering, AI-assisted development tools
Preferred skills
Experience with modern AI tools (Cursor, Claude, MCP servers)
Technologies
Java, Kotlin, AWS, Lambda, EventBridge, Kinesis
Responsibilities
Drive end-to-end development of care agent tooling from design to production; Lead design and development of next-generation software services connecting contact center with backend systems; Own reliability and performance of business-critical agent tools; Partner with Product and Operations to translate operational needs into solutions; Make pragmatic technical decisions balancing vendor constraints and delivery speed; Lead technical design and architecture decisions; Mentor and support other engineers
Seniority
Staff, hands-on IC with technical leadership
