Sr. Manager, Customer Success
Core
Lead a team of Customer Success Managers to guide customers through their visibility journey, manage a book of customers, and drive Net Revenue Retention and account growth.
Role type
Senior Manager, Customer Success (People Leader)
Builds
Customer success team, customer relationships, and account growth strategies
Domain
Supply Chain / SaaS
Required skills
Team leadership, account management, risk mitigation, strategic account management, hiring and onboarding, cross-functional collaboration, recurring revenue business model understanding, analytical mindset
Preferred skills
Supply chain industry experience, SaaS startup experience, freight management knowledge, complex software experience, MBA
Technologies
Supply chain visibility platforms, complex software
Responsibilities
Develop and manage a team of Customer Success Managers; Build and cultivate relationships with customer executives; Partner with Customer Enablement to advance CS Playbooks; Provide direction and coaching to CSMs; Manage account planning and risk mitigation; Enable growth strategizing for renewals and expansion; Hire and develop team members; Collaborate with other leaders for a one-team approach.
Seniority
Senior, hands-on IC with people leadership
