Lead Operations Technician
Core
Lead technical operations and remote support systems for a designated region, ensuring SLA compliance and optimal equipment performance.
Role type
Senior IC operations technician (remote systems)
Builds
Remote support and roadside monitoring systems
Domain
Transportation technology / Remote operations
Required skills
Remote troubleshooting, Network troubleshooting, Data management, Data interpretation, Multi-priority management, Microsoft Suite (Power BI, Visio, Excel, Word, PowerPoint, Outlook)
Preferred skills
IT/CS degree, Agile Scrum Certification, Scripting/Programming (PowerShell, Visual Basic, Python)
Responsibilities
Oversee technical operations within a designated region, Manage remote support and roadside monitoring systems, Ensure Service Level Agreements (SLAs) are met, Foster improvements and maintain an efficient work environment
Seniority
Senior, hands-on IC