Operations Technician
Core
Remote troubleshooting, site and roadside monitoring, and general uptime management for roadside network devices to ensure client network efficiency.
Role type
Operations Technician (Remote Support & Monitoring)
Builds
Roadside network device uptime and operational stability
Domain
Transportation technology / Roadside infrastructure
Required skills
Remote troubleshooting, network troubleshooting, data management, ticket administration, work order management, data interpretation, multi-priority management
Preferred skills
Scripting (PowerShell, Visual Basic, Python), Agile Scrum, Microsoft Suite (Power BI Pro, Viso), Bachelor's or Associate's degree in IT/CS
Technologies
PowerShell, Visual Basic, Python, Microsoft Suite, Power BI Pro, Viso
Responsibilities
Remote troubleshooting of roadside network devices, monitoring site and roadside equipment, managing work orders and trouble tickets, maintaining accurate account documentation and databases, coordinating with support teams, reviewing Red-Light Camera images and video for quality, adhering to SLAs and KPIs
Seniority
Mid-level, hands-on IC
