Restaurant Support Representative
Core
Provide exemplary service to restaurant partners via inbound/outbound communication (Email/SMS/manual), handling inquiries, objections, and operational tasks like shop operations, menu management, and minor finance cases.
Role type
Customer Support Representative (B2B)
Builds
Slice platform services for independent restaurants
Domain
Food & Beverage / Restaurant Technology
Deliverable
client delivery
Required skills
Excellent English verbal and written skills, problem solving, time management, adaptability, computer proficiency (Microsoft Office, Salesforce, Kustomer), negotiation, relationship building
Preferred skills
Ability to work on all three shifts
Responsibilities
Address partner inquiries and objections, educate partners on Slice processes, provide product feedback and recommendations, collaborate with Account Managers and cross-functional teams to offload operational tasks, optimize shop growth on the platform
Seniority
Individual Contributor