IT Support Specialist 2
Core
Primary technical DRI for enterprise user support, office technology, and regional incident escalation for MongoDB's Global Enterprise Technology team across EMEA.
Role type
Senior IT Support Specialist (Enterprise & AV)
Builds
High-touch, reliable IT services and seamless event experiences for enterprise users and leadership.
Domain
Enterprise IT Operations & AV Infrastructure
Required skills
macOS/Windows troubleshooting, Identity management (SSO/MFA), Hardware provisioning, AV system management, Workflow automation scripting (Python/PowerShell), Incident response coordination
Preferred skills
REST API integration, AI agent-assist tooling, Global follow-the-sun operations
Technologies
Okta, JAMF, Meraki, Confluence, Jira, Slack, Zoom Rooms, Teams
Responsibilities
Manage regional end-user support queue for macOS, Windows, identity, and SaaS issues; Maintain operational readiness for Dublin office AV systems and live events; Execute hardware lifecycle management (onboarding/offboarding); Participate in global 24/7 incident handoffs and on-call rotations; Automate repetitive tasks using scripts and AI tools.
Seniority
Mid-Senior, hands-on IC
