Customer Success Manager, Enterprise
Core
Own a portfolio of 30-40 enterprise real estate investment accounts, driving adoption, renewals, and upsells for C-suite stakeholders.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Dealpath, an AI-powered operating system for real estate investing
Domain
Real Estate Technology / Private Capital / Financial Services
Deliverable
production ML models
Required skills
Enterprise account management, QBR/EBR leadership, end-to-end renewal management, upsell strategy, C-suite communication, CRE domain expertise, SaaS product configuration, AI roadmap alignment
Preferred skills
CRE tech or proptech experience, configurable SaaS background, familiarity with CRE acquisition process, Salesforce experience
Technologies
Dealpath platform, Salesforce, Excel/Google Sheets
Responsibilities
Manage a book of 30-40 enterprise accounts; define success criteria and drive adoption; lead data-driven QBRs and EBRs; manage renewals end-to-end; identify and grow upsell opportunities; synthesize customer feedback for product and engineering; advise customers on platform configuration; stay close to the AI roadmap
Seniority
Senior, hands-on IC with mentorship responsibilities