Senior Customer Success Manager, Enterprise
Core
Own a portfolio of 30-40 enterprise and strategic accounts for investment professionals, managing complex relationships and driving adoption of Dealpath's capital deployment platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption programs, strategic reviews, and renewal cases for enterprise accounts.
Domain
Commercial Real Estate / Private Equity / Financial Technology
Deliverable
client delivery
Required skills
Account management, AI fluency, executive presentation, ambiguity management, Excel/Google Sheets proficiency, domain knowledge in CRE/asset management
Preferred skills
CRE tech/proptech experience, complex configurable SaaS background, CRE acquisition process familiarity
Responsibilities
Manage enterprise account portfolio, design post-implementation adoption programs, lead business reviews and training, drive renewals end-to-end, identify upsell opportunities, field first-line support, partner cross-functionally, shape team processes
Seniority
Senior, hands-on IC with mentorship responsibilities