Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and team engagement for a hassle-free online car buying experience.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs, customer delivery operations, and team performance
Domain
Automotive retail / Customer operations
Required skills
Team leadership, employee coaching, strategic planning, process improvement, customer experience management, logistics coordination, performance reporting, problem diagnosis
Preferred skills
Salesforce, Tableau, analytical thinking, experience with salesperson licensing
Technologies
Salesforce, Tableau
Responsibilities
Manage local hub operations including market launch, logistics, and consumer branding; Hire, onboard, train, and develop Customer Advocates; Monitor performance reports and present to upper management; Provide hands-on support in car washing and vehicle delivery; Address complex customer-facing issues; Drive production in a fast-paced environment
Seniority
Senior, hands-on IC with management responsibilities