Customer Success Manager / Senior Customer Success Manager
Core
Spearhead B2B client relationships for a global financial platform, ensuring seamless, value-driven experiences and driving revenue growth through retention and expansion.
Role type
Senior IC Customer Success Manager (B2B)
Builds
Strategic account growth plans, executive-level QBRs, and customer success stories for global businesses.
Domain
Fintech / Payments / SaaS
Required skills
Strategic account planning, commercial negotiation, C-level stakeholder management, CRM proficiency (Salesforce), data-driven revenue growth, executive presentation, cross-functional partnership.
Preferred skills
Enterprise sales/account management background, Fintech/Payments/SaaS industry experience, customer lifecycle management, BPO/outsourcing industry knowledge (Philippines/Pakistan), APAC languages.
Responsibilities
Own portfolio of strategic customers to drive retention, renewals, and expansion; lead commercial conversations including upsell and cross-sell; build relationships with C-level executives; execute account growth plans; deliver executive-level QBRs; partner cross-functionally to resolve challenges; track customer health and pipeline in CRM; create case studies and advocacy opportunities.
Seniority
Senior, hands-on IC