Customer Success Manager / Senior Customer Success Manager
Core
Spearhead B2B client relationships for strategic customers, driving retention, renewals, and expansion opportunities through commercial conversations and executive-level engagement.
Role type
Senior Customer Success Manager (B2B)
Builds
Account growth plans, QBRs, and customer success stories for global businesses
Domain
Fintech / Payments / SaaS
Deliverable
client delivery
Required skills
Strategic account planning, commercial negotiation, executive stakeholder management, CRM data analysis, revenue growth driving, cross-functional partnership, presentation skills
Preferred skills
Enterprise sales experience, Fintech/Payments/SaaS background, customer lifecycle management, BPO/outsourcing industry knowledge, APAC languages
Technologies
Salesforce
Responsibilities
Own portfolio of strategic customers, lead upsell/cross-sell/renewal discussions, build C-level relationships, execute account growth plans, deliver QBRs, track health/pipeline in CRM, create case studies, identify growth opportunities