Integration Support Engineer
Core
Troubleshoot and fix integration issues between Podium and client customer/order management systems to ensure lead capture and conversion.
Role type
Integration Support Engineer
Builds
Direct connections between Podium and client CRM/Order Management systems
Domain
AI Agents / Local Business Services / SaaS Integrations
Required skills
API troubleshooting, SFTP, Postman, command line scripting, SQL queries, technical documentation, client communication
Preferred skills
Experience with Datadog, Kibana, Zapier, Tray.io, AI agents, authentication methods
Technologies
Podium APIs, SFTP, Datadog, Kibana, Zapier, Tray.io, Postman, SQL, Jira
Responsibilities
Troubleshoot and resolve challenging integration issues, maintain troubleshooting documentation, communicate progress to clients and internal teams, interpret technical documentation for internal and external APIs
Seniority
Junior to Mid-level, hands-on IC