Customer Technical Architect
Core
Customer-centric technical thought leader and evangelist ensuring customer success with LogicMonitor's AI-first hybrid observability platform.
Role type
Senior Customer Technical Architect
Builds
Technical enablement, training curriculum, and frameworks for customers to use LogicMonitor products effectively.
Domain
IT Infrastructure, Cloud, Observability, Distributed Systems
Deliverable
product features
Required skills
IT Infrastructure, Cloud Native Architectures, Containerization, Observability, DevOps, Linux/Windows Administration, Virtualization, Storage, Load Balancers, Database Management, Scripting, API Solutions, Technical Writing, Public Speaking
Preferred skills
Experience in distributed teams, Travel for onsite training
Technologies
VMWare, Hyper-V, Xen Server, Netapp, EMC, HP LeftHand, Dell Equallogic, f5 bigIP, Netscaler, Barracuda, IIS, Apache, Tomcat, Active Directory, SQL, MySQL, Postgress, Groovy, PowerShell, Ruby, WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Responsibilities
Help customers and prospects answer 'how' questions regarding best practice product use; Provide technical enablement and early knowledge of new features; Work across Sales, Customer Success, and Product teams to solve common customer problems; Translate customer requests into actionable information for Product and Engineering; Drive technical training curriculum development.
Seniority
Senior, hands-on IC