Senior Software Engineer | Home
Core
Lead modernization of core telephony systems and embed LLM/AI capabilities (call summarization, sentiment detection, automated QA) into sales center operations.
Role type
Senior Fullstack Software Engineer (Telephony & AI)
Builds
Inbound/outbound call flows, telephony systems, and AI-powered tooling for sales teams
Domain
Telecommunications / AI / SaaS
Deliverable
production ML models
Required skills
TypeScript, JavaScript, Node.js, Twilio, Genesys, AWS (Lambda, ECS, DynamoDB), LLM integration, event-driven architecture, observability, mentoring
Preferred skills
Databricks, New Relic, Scrum, Agile
Technologies
Twilio, Genesys, AWS, Databricks, New Relic, Anthropic, OpenAI, Claude, ChatGPT, Cursor
Responsibilities
Own BAU support and end-to-end migration of Twilio-based systems to Genesys; Design and implement new call flows; Embed LLM/AI capabilities into products; Use AI dev tools actively across the lifecycle; Mentor teammates on AI-assisted development; Implement new features end-to-end; Participate in code and architecture reviews
Seniority
Senior, hands-on IC with mentorship responsibilities
