Client Success Manager, Scale, DoorDash for Business
Core
Drive product adoption, usage, and expansion for longtail unmanaged DoorDash for Business customers in North America using a one-to-many, digital-first model.
Role type
Senior Client Success Manager (Scale)
Builds
Customer education programs, onboarding flows, lifecycle campaigns, and activation initiatives for the DoorDash for Business suite.
Domain
Food delivery / SaaS
Required skills
consultative product expertise, data-driven decision making, cross-functional collaboration, program management, campaign execution, data analysis, stakeholder management, strategic planning, customer education, digital transformation
Preferred skills
experience in food delivery, SaaS background, ability to thrive in ambiguity, independent learning, project ownership
Technologies
lifecycle campaigns, group training, automation tools, data analytics platforms
Responsibilities
Own customer education and onboarding programs at scale; lead customer conversations to diagnose gaps and prescribe next steps; use data to spot signals of product growth and activation bottlenecks; test and iterate on campaigns and digital touchpoints; partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs.
Seniority
Senior, hands-on IC