Director, Customer Success Management
Core
Lead the UKI Customer Success team to drive customer retention, expansion, and product adoption for MongoDB's enterprise clients.
Role type
Senior IC Director of Customer Success (People Leadership & Strategy)
Builds
Customer retention and expansion programs, high-touch customer success operations
Domain
Enterprise Software / NoSQL Databases / Customer Success
Required skills
People management, strategic planning, stakeholder management, data-driven decision making, team development, enterprise account management, cross-functional collaboration
Preferred skills
Technical background, experience with NoSQL databases, experience in fast-growing environments
Technologies
MongoDB, NoSQL databases
Responsibilities
Recruit, mentor, and develop frontline to Sr Manager-level leaders; Define and adhere to analytical metrics to guide team direction; Design and implement initiatives to enhance customer retention and satisfaction; Cultivate relationships across MongoDB teams and organizations
Seniority
Director, strategic leadership & team scaling
