Sr. Associate, Studio Experience
Core
Deliver exceptional in-studio customer service, manage live production bookings, and ensure optimal member experience for Peloton's boutique fitness offerings.
Role type
Senior Associate, Studio Experience (Customer Service & Operations) (via careerplan.io/jobs/8256694-sr-associate-studio-experience-at-peloton)
Builds
Live fitness studio experiences, member engagement, and group/corporate bookings
Domain
Health & Fitness / Hospitality
Deliverable
product features
Required skills
Customer service, reservation system management, group booking coordination, administrative task execution, problem-solving, multi-tasking, brand knowledge
Preferred skills
Concierge experience, health/fitness background, creative problem-solving
Technologies
TeamUp, G-Suite, Slack, SMS
Responsibilities
Respond to member queries via email and in person, book/cancel/reschedule live productions, perform pre-class check-ins and waivers, assist with post-class meet-and-greets, coordinate group and corporate bookings, act as group host, provide behind-the-scenes tours, support studio activations and events, build surprise-and-delight moments for members.
Seniority
Senior, hands-on IC