Associate Program Manager
Core
Operational program management for BPO teams supporting ClassPass partners and internal workflows.
Role type
Associate Program Manager
Builds
Operational programs for fitness and wellness experiences
Domain
Fitness & Wellness Technology
Deliverable
dashboards & analysis
Required skills
Program management, process implementation, vendor coordination, SOP creation, data analysis, root cause analysis, automation, stakeholder communication
Preferred skills
Salesforce, Tableau, Snowflake
Responsibilities
Coordinate day-to-day operations for BPO-delivered programs, manage request intake and prioritization, write and maintain SOPs, build program reporting, investigate quality misses, identify automation opportunities, support onboarding, escalate decisions to managers, contribute to OKR planning
Seniority
Junior, hands-on IC
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