Senior Manager, Global IT Operations
Core
Lead and scale the global IT Operations organization to evolve from reactive support to a data-driven, automation-first, and agentic operating model.
Role type
Senior Manager, Global IT Operations
Builds
Global IT Operations services, AI-enabled support workflows, and executive operational dashboards
Domain
Enterprise IT Operations, IT Service Management, AI/Agentic Workflows
Deliverable
production ML models
Required skills
Global IT Operations leadership, IT Service Management (ITIL), AI/automation strategy, operational analytics, stakeholder management, team leadership
Preferred skills
SaaS/cybersecurity IT Ops experience, agentic workflow design, vendor management, ITIL/Microsoft certifications
Technologies
Microsoft Copilot, Glean, ServiceNow, Jira Service Management, M365, Entra ID, Intune, Autopilot, Power BI
Responsibilities
Lead global distributed IT Ops team across Americas, EMEA, APAC; Design metrics-based operating model; Define multi-year roadmap for AI-enabled operations; Manage incident/problem management and service continuity; Oversee endpoint lifecycle and identity services; Develop executive reporting and scorecards; Mentor high-performing global team
Seniority
Senior, hands-on IC with people leadership
